FAQs • Pueblo County Sheriff, CO • CivicEngage

Who should opt in?: All Pueblo City and County residents with wireless and Voice over Internet Protocol (VoIP) subscriptions, especially those without a land-line phone. Subscribers' wireless and VoIP information will be kept in a separate database so that if subscribers are already in the 911 land-line database their information will not be changed.

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Emergency Notification System (ENS)

1. Who should opt in?: All Pueblo City and County residents with wireless and Voice over Internet Protocol (VoIP) subscriptions, especially those without a land-line phone. Subscribers' wireless and VoIP information will be kept in a separate database so that if subscribers are already in the 911 land-line database their information will not be changed.

2. Will my information be sold or distributed?: No. All of the information you enter will feed directly into the ENS secure database. This information can only be accessed by system administrators and the data will never be sold or distributed to third parties.

3. When will I receive phone calls?: You will receive phone calls when ENS is activated and your address is within the geographic area chosen to receive the notification message. The ENS system will only be activated for emergency purposes.

4. What do I do if I move?: If you move after you have entered your information into the website you will need to go back into the website and re-enter your information with your new address.

5. Can I enter my telephone number more than once at different addresses?: No. The last address that you enter into the website will be the only location that your telephone number is associated with. Your telephone number can only be in the database once, at one location.

6. Do I have to enter an actual address?: Yes. If you enter an address that does not exist you will not be in the database and will not be contacted when the ENS is activated.

7. Will I be solicited in any way at the phone number that I enter?: No. You will only receive phone calls when the ENS is activated and your address is within the geographic notification area chosen. The system will only be activated for emergency purposes.

8. If I am in a location that is different than the address that I enter into the website for my wireless phone, will I still be contacted if an emergency affects the address entered?: Yes. No matter where you are physically located, you will only receive calls for emergencies that affect the address entered into the website. So if you are on vacation in a different state you will still receive a phone call if the address you entered is affected by an emergency.